FAQ
What is your holiday season policy?
Make sure to place your order before December 18, 2026, at 12:00 PM (noon) to receive your purchases before Christmas.
In-store pickup at our workshop will be available until December 24, 2026, at 12:00 PM (noon).
Returns and exchanges for holiday purchases made through our website will be accepted until January 5, 2027. To obtain a return or exchange authorization number, please contact us by completing our contact form before January 5, 2027.
Please make sure to mention in your order notes if your purchase is intended as a gift.
RETURN POLICY
Your satisfaction is important to us. If, for any reason, you are not satisfied with your purchase, simply return it to us for an exchange or a refund. You have a period of 15 days from the date of receipt to return a product purchased on the site, provided it is unworn and in its original packaging.
Audvik covers return shipping costs only for products valued at over $150 before taxes that are not items discounted by 30% or more.
Items discounted by 40% or more cannot be refunded or exchanged. These items are considered a FINAL SALE.
To return or exchange a product, contact our team by filling out the contact us form.
WARRANTY
Our warranty covers all manufacturing defects: seams, snap buttons, zippers, fabrics, and insulation for 10 years. We do not cover damage caused by accidents (tears), improper care, negligence, normal wear and tear, or the natural fading of colors and materials over time.
SHOP AT OUR WORKSHOP
To try on our coats and accessories, book an appointment at our studio here.