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Help center

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  • Lifetime warranty

    We want you to enjoy your FOSFO winter coats for years. That’s why we design our garments using high-quality durable materials.

     

    FOSFO’s warranty covers all manufacturing defects: seams, snaps and zippers during its normal lifespan (between 4 to 5 years). FOSFO does not warrant damages caused by accident (tears), improper maintenance, negligence, normal wear and tear, or the natural disintegration of colors and materials over time.

     

    The item must be delivered clean in order to be able to get repaired properly, otherwise a cleaning fee of $35 + taxes will be demanded.

     

    The delivery costs for the repair are borne by the customer.

     

    If you have any issues with your purchase, please contact our customer service directly by email at [email protected]

  • Shipping policies

    FREE SHIPPING THE USA & CANADA

    The delivery of your purchases made on the FOSFO website is made within a delivery period of 3 to 6 working days. No delivery will be made to a postal box.

     

    UPDATE COVID-19

    As a security measure, shipping services sometimes drop off packages without a signature. (2020-11-29)
    For more information on the present policy and the available inventory, you are invited to contact customer service directly by e-mail at the following address: [email protected]

     

    HOLIDAY SHIPPING POLICY

    Make sure to order before December 15, 2021 to receive your purchases before Christmas.

     

    INTERNATIONAL SHIPPING

    Please contact us to learn more about the shipping fees and the terms of payment by e-mail at the following address for international orders: [email protected]. Please indicate your full correspondence address. Taxes are not included and duties might be charged according to your country. Return fees are borne by the customer.

  • Return Policy

    Your satisfaction is important to us, if for any reason you’re not satisfied with your purchase, simply return it to us for an exchange or a refund. You have a 15 days delay from the date of the reception during which you may return the product purchased through the website, unworn and in its original package. Audvik covers the return and exchange shipping costs.

    To return a product, contact our customer service at [email protected]

    FINAL SALE
    Final sale products are non-refundable and non-exchangeable.

    HOLIDAY RETURN POLICY
    The holiday purchases made starting November 1st 2021 on our website can be returned or exchanged until January 8, 2022. You must therefore contact us at [email protected] before January 8th to obtain a return number. Please mention when ordering if the purchase is a gift.

  • Care instructions

    Our best advice for your down insulated coat:

     

    • Wash inside out, delicate cycle in the machine (cold water)
    • Tumble dry on low temperature with tennis balls or dryer balls. It might need 2-3 cycles to dry.
    • Do not iron
    • Do not bleach
    • Do not use softener
    • Do not dry clean
    • Do not twist
    • Remove hood before washing
    • Store away from daylight
  • Sezzle

    WHAT IS SEZZLE AND HOW DOES IT WORK?

    Sezzle is a payment method that lets you buy now and pay later with a simple, interest-free installment plan. When you buy products with Sezzle, FOSFO processes and ships your order as if you paid the full price – even if you only paid part of the amount.

     

    Payments are spread over 6 weeks:

    • 25% is paid on the initial purchase
    • 25% at week 2.
    • 25% at week 4.
    • 25% at week 6.

    To use this secure payment method, select Sezzle when finalizing the transaction and follow the instructions to create your account once directed to the platform.

    FOR PURCHASES WITH SEZZLE

    • There is no minimum or maximum amount for purchasing with Sezzle on our website.
    • Sezzle doesn’t charge you any processing fees or interest, if you pay the installments on time.
    • Sezzle accepts a credit card as a method of payment, after doing a summary check of your credit rating. It does not affect your credit in any way. Transfers by bank account are also possible.
    • Sezzle reserves the right to refuse a transaction for various reasons. For more information, see the section Canceling Transactions at https://legal.sezzle.com/user

    FOR RETURNS AND EXCHANGES OF PURCHASES MADE WITH SEZZLE

    In the case of an exchange / refund of a purchase made with Sezzle, the FOSFO return & exchange policy applies.

    OTHER USEFUL INFORMATION

    To use Sezzle, you must be 18 years of age or older and have a valid phone number in Canada or the United States.

    If you have any problems with Sezzle, you can contact their support team at [email protected]

    For more information, visit Sezzle’s terms and conditions here https://legal.sezzle.com/user