Help center

We want you to enjoy your FOSFO winter coats for years. That’s why we design our garments using high-quality durable materials.

FOSFO’s warranty covers all manufacturing defects: seams, snaps and zippers during its normal lifespan (between 4 to 5 years). FOSFO does not warrant damages caused by accident (tears), improper maintenance, negligence, normal wear and tear, or the natural disintegration of colors and materials over time.

The item must be delivered clean in order to be able to get repaired properly, otherwise a cleaning fee of $50 + taxes will be demanded.

The delivery costs for the repair are borne by the customer.

If you have any issues with your purchase, please contact our customer service directly by email at hello@fosfopuffer.com

FREE SHIPPING THE USA & CANADA
The reception of your purchases made on the FOSFO website is within a delivery period of 3 to 6 working days. No delivery will be made to a
postal box.

HOLIDAY SHIPPING POLICY

Make sure to order before December 19, 2022 at noon to receive your purchases before Christmas.

For more information on the present policy and the available inventory, you are invited to contact customer service directly by e-mail at the following address: hello@fosfopuffer.com

INTERNATIONAL SHIPPING
Please contact us to learn more about the shipping fees and the terms of payment by e-mail at the following address for international orders: hello@fosfopuffer.com.

Please indicate your full correspondence address. Taxes are not included and duties might be charged according to your country. Return fees are borne by the customer.

Your satisfaction is important to us, if for any reason you’re not satisfied with your purchase, simply return it to us for an exchange or a refund. You have a 15 days delay from the date of the reception during which you may return the product purchased through the website unworn and in its original package.

FOSFO covers the return and exchange shipping costs for products 80$ and over.

Before returning a product, you MUST contact the customer service at this address: 
hello@fosfopuffer.com

 Final sales: Final sale products are non-refundable and non-exchangeable.

HOLIDAY RETURN POLICY

The holiday purchases made on our website can be returned or exchanged until January 9, 2023. You must therefore contact us at info@audvik.com before January 9th to obtain a return number. Please mention when ordering that the purchase is a gift.

All price adjustments are subject to approval, requests must be sent to hello@fosfopuffer.com. We will equalize prices within 15 days of purchasing a regular priced item only on our website.

Please note that our price adjustment policy is not valid during Black Friday and Boxing Day Sale events. No price adjustments will be made on items that are part of Black Friday and Boxing Day Sale
promotion.

Our best advice for your down insulated coat:

• Wash inside out, delicate cycle in the machine (cold water)

• Tumble dry on low temperature with tennis balls or dryer balls. It might need 2-3 cycles to dry.

• Do not iron
• Do not bleach
• Do not use softener
• Do not dry clean
• Do not twist
• Remove hood before washing
• Store away from daylight

You are more than welcome to come and try our products directly at our workshop! Please make an appointment with our team at: calendly.com/rendezvousaudvik

Address: 1625 Chabanel West #722, Montreal

Opening hours: Monday-Friday from 9AM to 5PM.

Free parking located in the back of the building is available.

WHAT IS SEZZLE AND HOW DOES IT WORK?
Sezzle is a payment method that lets you buy now and pay later with a simple, interest-free installment plan. When you buy products with Sezzle, FOSFO processes and ships your order as if you paid the full price – even if you only paid part of the amount.

Payments are spread over 6 weeks:
• 25% is paid on the initial purchase
• 25% at week 2.
• 25% at week 4.
• 25% at week 6.

To use this secure payment method, select Sezzle when finalizing the transaction and follow the instructions to create your account once directed to the platform.

FOR PURCHASES WITH SEZZLE
There is no minimum or maximum amount for purchasing with Sezzle on our website.

Sezzle doesn’t charge you any processing fees or interest, if you pay the installments on time.

Sezzle accepts a credit card as a method of payment, after doing a summary check of your credit rating. It does not affect your credit in any way. Transfers by bank account are also possible.

Sezzle reserves the right to refuse a transaction for various reasons. For more information, see the section Canceling Transactions at
https://legal.sezzle.com/user

FOR RETURNS AND EXCHANGES OF PURCHASES MADE WITH SEZZLE
In the case of an exchange / refund of a purchase made with Sezzle, the FOSFO return & exchange policy applies.

OTHER USEFUL INFORMATION
To use Sezzle, you must be 18 years of age or older and have a valid phone number in Canada or the United States.

If you have any problems with Sezzle, you can contact their support team at shoppersupport@sezzle.com

For more information, visit Sezzle’s terms and conditions here https://legal.sezzle.com/user

More questions?
Contact us.

Don’t be shy! Our customer service is ready to help.